Inadvertent Algorithms

As the end of 2014 approaches, Facebook has unleashed its new “Year in Review” app, purporting to show the highlights of your year. In my case, it did little other than demonstrate a more or less complete lack of Facebook activity on my part other than some conference photos a colleague had posted to my wall; in Eric Meyer’s case, it presented him with a picture of his daughter who had died earlier in the year. In a thoughtful and thought-provoking piece, he describes this as ‘Inadvertent Algorithmic Cruelty’: it wasn’t deliberate on the part of Facebook (who have now apologised), and for many people it worked well as evidenced by the numbers who opted to include it on their timelines, but it lacked an opt-in facility and there was an absence of what Meyer calls ‘empathetic design’. Om Malik picks up on this, pointing to the way Facebook now has an ‘Empathy Team’ apparently intended to make designers understand what it is like to be a user (sorry, a person), although Facebook’s ability to highlight what people see as important is driven by crude data such as the number of ‘likes’ and comments without any understanding of the underlying meanings which are present.

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